ANU #53 — User Support, Pocket Gamer Connects & Bigo Awards Gala

Welcome to the AppCoins News Update, ‘ANU’ for short. This week, we’ve focused on user support, payment feedback and other ongoing developments. We’re also attending the Bigo Awards Gala and Pocket Gamer Connects London. Read on to find out more!

Holidays have come and gone, yet the AppCoins team never stops! Here are the latest updates since our last ANU:

Let’s start with the updates we’ve already mentioned in previous ANU’s:

  • Subscriptions
    For subscriptions, we’ve worked on new screens, and more precisely, in the new flow for the payment of the subscription.
  • Wallet screen
    We are currently working on updates for the backup process of the AppCoins Wallet and focusing on the simplicity of the wallet’s backup process. Instead of making a backup as text, we’ll change the process to make it in file form.

What do you think about these changes? Let us know in the comments!

One of the new features, that we are counting on releasing very soon, is to provide support to our users. To do this, we will first release this feature inside the AppCoins Wallet and gradually introduced it to some of our users (so that we can understand how and if it’s working). We will then proceed to open the support channel to all our users.

Our new support channel will be accessible via tapping the bubble-like action icon found at the top right corner of the wallet screen. When users tap on the support icon, they will be redirected to a channel that allows them to chat directly with our community/support team.

After the first integration of the feature, the support channel will be available throughout the purchase flow.

In order to have the best support possible in the purchase flow, wallet users need to have the most accurate information regarding the issues they may experience so that they can provide more precise details to our community/support team.

Often, the feedback provided in purchase processes are not detailed enough, hence we will begin to request more specific details from our users and, therefore, be able to supply better and faster support.

First of all, we are working on getting more information about the possible errors that can occur during a purchase. These developments are in a very advanced stage and will soon be available in one of our upcoming releases.

As soon as that’s completed, we will start working on giving the visual feedback about the errors that could occur during the purchase flow, and, as mentioned above, provide users with access to our support channel.

As always, you’re invited to follow our work regarding all of the products we’re working on:

Published artifacts:

At the time of writing, the current market cap is close to $2,634M USD, with $133,206 USD in volume in the last 24 hours across these exchanges: Binance (93,59%), Huobi (5,86%), HitBTC (0,28%) and Kyber Network (0,27%).

Since the last ANU, APPC value has witnessed a high of $0.028 USD on January 15th, and a low of $0.025 USD on January 10th. You can see more info about APPC markets at Coinmarketcap.

Name: Patrícia Brigas
Role: Finance Manager
Bio: As Finance Manager, Patrícia is in charge of implementing new procedures in the finance department, especially regarding new business processes such as IAPs, PoAs and Top-Ups. Patrícia also ensures that everyday operations of the department — such as payments, guaranteeing all the support documents and respective records — run smoothly.

You’ve probably heard of Bigo Live, the leading mobile app that allows users to Live-stream their favorite moments and make friends worldwide. This January 15th, they are hosting their annual Bigo Awards Gala at the Capitol Theatre in Singapore — and we’re attending!

If you’re also going and want to connect with us, get in touch with our VP of Asia Pacific, Tiago Alves! If you’re unable to attend, make sure to follow the Live broadcast from 5pm (GMT+8) onwards.

Our VP of Strategy and Business Development, Pedro Almeida, will be attending Pocket Gamer Connects in London next week — from the 20th to the 21st of January.

The event will have over 2500 delegates and 300 speakers, including the world’s leading developers, investors, publishers, among other experts, and touch on topics such as monetisation, influencer marketing, blockchain and much more!

If you’re going to either event, and you’re interested in learning more about AppCoins or Catappult, make sure to get in touch with Tiago Alves or Pedro Almeida.

Missed one of our previous publications? Not to worry. You can read them right here:

ANU#52 — Migrator Improvements and a Letter from our CEO

What’s the difference between a Wallet Address and a Private Key? + More FAQs

ANU#51 — Blockchain Safety, UI Subscriptions & New Wallet Screen

The first ICO serving 200 million users to create a trusted economy without intermediaries. Supported by Aptoide App Store. Learn more: